Refund policy
Returns, Refunds & Exchanges
Change of Mind Returns
Changed your mind, ordered the wrong size, or it's just not what you expected? No dramas — we'll refund it, provided:
- You contact us within 14 days of your purchase date to request a return.
- The item is unworn and unwashed, with all original tags still attached.
- The item is in its original condition and packaging, free from marks, odours, pet hair, and wear.
- Items returned outside the 14-day window, or that arrive worn, washed, or without tags, cannot be accepted.
If your return doesn't meet these conditions, we'll contact you and can return the item to you at your cost.
You pay the return postage on change of mind returns, and the original shipping charge on your order is not refunded.
Sale & Discounted Items
Items purchased on sale, at a discount, or as part of a promotion are final — they can't be returned, exchanged, or refunded for change of mind.
Please choose carefully.
Check the size guide before ordering sale stock.
This exclusion applies to change of mind only. If a sale item is faulty, not as described, or otherwise fails a consumer guarantee, your rights under the Australian Consumer Law still apply in full — see Section 5.
Faulty Items & Our Mistakes
If we've stuffed up, we'll wear the cost. That means:
- We sent you the wrong item, wrong size, or wrong colour.
- Your order arrived damaged.
- The item is faulty or defective.
- The item is not as described on our site.
In these cases:
- We pay the return postage. We'll send you a prepaid return label or reimburse your postage cost — just keep the receipt.
- You choose a full refund or a replacement, and we'll refund your original shipping charge too.
- The 14-day window doesn't apply. Contact us as soon as you notice the problem, whenever that is.
- Sale items are covered. A discount doesn't reduce your rights.
Email us at returns@theworkpit.com.au with your order number and a few clear photos of the issue, and we'll get it moving.
Please note: normal wear and tear, damage from misuse, or damage from failing to follow the care instructions on the garment aren't considered faults.
Exchanges
We don't do direct swaps — it's slower and stock moves fast, so we can't hold a size while your return is in transit.
Instead: place a new order for the size or item you want straight away, then return the original to us under Section 1 for a refund.
That way you get the right gear sooner and you don't miss out if your size sells through.
If we sent you the wrong item, don't do this. Go to Section 3 and we'll fix it directly at no cost to you.
Your Rights Under Australian Consumer Law
Nothing in this policy limits or excludes your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded.
You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
These guarantees apply regardless of whether an item was bought on sale, and regardless of any time limit set out in this policy.
How to Start a Return
Email returns@theworkpit.com.au within 14 days of your purchase. Include your order number, the item(s) you're returning, and the reason. For faulty or incorrect items, attach photos.
We'll confirm your return and send you the return address and any instructions. Returns sent back without approval may be delayed or refused.
Keep the item in its original condition with tags attached, and include your order number in the parcel.
We strongly recommend a tracked service — until the parcel reaches us, it's your responsibility, and we can't refund a return we never receive.
The Work Pit Workwear Store
8A Olive Grove
Ringwood VIC 31347
Refunds
Once your return arrives, we'll inspect it and email you to confirm the outcome.
- Assessment: within 2 business days of your parcel arriving with us.
- Processing: approved refunds are issued within 2 business days of assessment.
- In your account: allow a further 5–10 business days for your bank or card provider to post the funds.
Refunds go back to the original payment method used on the order. We can't refund to a different card or account.
If you paid with a buy now, pay later provider such as Afterpay or Zip, your refund is processed back through them and their own timeframes apply to your payment plan.
Items We Can't Accept Back
For health and safety reasons, and for practical ones, we can't accept returns on:
- Items returned without tags, or that have been worn, washed, or altered.
- Items damaged after delivery, or through misuse or improper care.
- Gift cards.
- Items purchased on sale or at a discount (change of mind only — see Section 2).
Questions?
Not sure whether something qualifies? Just ask before you post it back — it saves everyone time and postage.
Email: returns@theworkpit.com.au
Quick Answers
You have 14 days from the date of purchase to contact us about a change-of-mind return.
Sale and discounted items are final sale for change of mind. Your Australian Consumer Law rights still apply if the item is faulty, not as described, or otherwise fails a consumer guarantee.
We don't offer direct exchanges. Place a new order for the size or item you want, then return the original for a refund under our change-of-mind return policy.
For change-of-mind returns, return postage is paid by you. If we sent the wrong item or your item is faulty or damaged, we'll cover the return postage.
We'll assess your return within 2 business days of receiving it. Approved refunds are issued within 2 business days, followed by your bank or card provider's processing time of 5–10 business days.
Don't place a new order. Email returns@theworkpit.com.au with your order number and photos. We'll arrange the return and fix the issue at no cost to you.
This policy was last updated on 14 August 2026.